How to add our Software to Antivirus Exclusions

Issue Description
If you encounter any of the following problems:

You can't launch the Archicad installer
Archicad fails to open
You encounter slowness or bugs in Archicad
You can't run your license managers

CI Tools Installer doesnt appear to launch

Anti-virus software may be the cause. To avoid these problems, we invite you to exclude Archicad from your anti-virus software by following this procedure:

Solution
Windows :
Quit all opened Archicad instances
Open your anti-virus software
Go to the Folder Exclusion Zone, or also called Trust Zone
Exclude the 4 GRAPHISOFT folders below:
C:\Programs\GRAPHISOFT
C:\Users\<Username>\GRAPHISOFT
C:\Users\<Username>\AppData\Roaming\GRAPHISOFT
C:\Users\<Username>\AppData\Local\GRAPHISOFT
Go to Trusted Applications or Authorized Applications and add
C:\Programs\GRAPHISOFT\ARCHICAD "version number"\ARCHICAD.exe
C:\Programs\GRAPHISOFT\ARCHICAD "version number"\ARCHICAD Starter.exe
C:\Programs\GRAPHISOFT\ARCHICAD "version number"\curl.exe
C:\Programs\GRAPHISOFT\ARCHICAD "version number"\CineRender\CineRenderNEM.exe
Restart Archicad installation

macOS :
Quit all opened Archicad instances
Open your anti-virus software
Go to the Folder Exclusion Zone, or also called Trust Zone
Exclude the 4 GRAPHISOFT folders below :
Macintosh HD\Applications\GRAPHISOFT
Macintosh HD\Users\<Username>\Library\Applications support\GRAPHISOFT
Macintosh HD\Users\<Username>\Library\Caches\GRAPHISOFT
Macintosh HD\Users\<Username>\Library\Preferences\GRAPHISOFT
Go to Trusted Applications or Authorized Applications and add
\Applications\GRAPHISOFT\ARCHICAD "version number"\ARCHICAD XX.app
\Applications\GRAPHISOFT\ARCHICAD "version number"\CineRender\CineRenderNEM.app
Restart Archicad installation

Exclusion on server workstation for BIMcloud Basic and BIMcloud
Windows :
C:\Programmes\GRAPHISOFT

macOS :
Macintosh HD\Applications\GRAPHISOFT

Anti-virus software Exclusions – Support site